Content, Communications & Media Operations Manager

Responsibilities:

Global Content & Publishing Operations:

• Manage and execute publishing operations across websites, blogs, landing pages, product communication channels, and global communication platforms
• Coordinate high-volume publishing schedules across multiple campaigns, launches, regions, and time zones
• Ensure all published content aligns with approved messaging, communication structures, formatting standards, and campaign timelines
• Maintain publishing accuracy across multilingual and multi-region communication environments
• Coordinate publishing operations across editorial, launch, product, and campaign workflows

Paid Media & Advertising Operations:

• Coordinate and support execution of paid advertising campaigns across Meta, Instagram, LinkedIn, TikTok, YouTube, Google, and related platforms
• Manage campaign publishing schedules, ad deployment coordination, asset coordination, and operational tracking workflows
• Monitor campaign execution consistency, pacing, and operational readiness
• Coordinate with visual production, content, and strategy teams to ensure paid campaign assets and communication remain aligned
• Support audience targeting coordination, campaign rollout execution, retargeting coordination, and platform operational management
• Identify and escalate ad performance issues, platform inconsistencies, policy risks, or operational disruptions

Social Media & Community Operations:

• Oversee day-to-day social media operations across multiple global platforms
• Manage inbound communication workflows, including comments, direct messages, audience engagement, and escalation handling
• Ensure responses follow approved communication guidelines and escalation frameworks
• Monitor community sentiment, engagement patterns, reputational risks, and communication consistency
• Coordinate social communication activity during pre-launch, launch, and high-volume campaign cycles
• Escalate sensitive, reputational, legal, or high-risk interactions immediately

Website, Blog & Communication Management:

• Manage ongoing website content operations, blog publishing workflows, product communication updates, and landing page coordination
• Ensure blogs, announcements, launch content, and communication updates are published accurately and consistently
• Coordinate SEO-aware publishing structure, metadata coordination, formatting quality, link verification, and publishing readiness
• Prevent outdated, unapproved, inconsistent, or incorrectly formatted communication from going live

Multi-Region & Multi-Language Operations:

• Execute and coordinate communication workflows across multiple countries, regions, and audience segments
• Coordinate multilingual publishing operations using approved translations and localized assets
• Ensure consistency of communication structure, publishing quality, and platform behavior globally
• Identify translation inconsistencies, formatting risks, regional communication issues, or operational conflicts for escalation

Governance, Workflow & Operational Control:

• Operate within structured approval-driven communication systems
• Ensure no unauthorized messaging, positioning, edits, or campaign deviations occur
• Maintain operational logs, publishing records, campaign coordination tracking, and escalation documentation
• Coordinate cross-functionally with strategy, influencer operations, visual production, campaign, and leadership teams
• Maintain stable communication operations during high-pressure launch and scaling periods

Requirements:

• Strong experience managing enterprise-level social media and communication operations
• Experience coordinating paid advertising or paid media operations across major platforms
• Experience managing blogs, website publishing, landing pages, and campaign communication workflows
• Strong understanding of platform operations across Meta, LinkedIn, Instagram, TikTok, YouTube, Google, and related ecosystems
• Experience handling high-volume content operations and multi-platform publishing environments
• Strong operational coordination, escalation management, and execution discipline
• Excellent written English communication
• Strong attention to detail, workflow management, and deadline execution
• Comfortable operating within structured governance and approval systems

Preferred Skills:

• Experience working in SaaS, AI, technology, startup, or high-growth global companies
• Experience supporting pre-launch and launch communication operations
• Experience coordinating global or multi-region communication workflows
• Experience with paid media dashboards, publishing systems, CMS platforms, and social scheduling tools
• Experience operating within enterprise-scale communication environments

What Success Looks Like:

• Global communication operations remain accurate, stable, and scalable
• Paid campaigns and publishing operations execute smoothly across platforms
• Community engagement remains professional, controlled, and responsive
• Multi-region communication remains consistent and compliant
• High-volume launch operations remain organized under pressure
• Risks and operational issues are escalated early and handled correctly

Ideal Candidate:

• Enterprise-minded and operationally strong
• Highly organized and execution-focused
• Comfortable managing high-volume communication environments
• Strong understanding of global platform operations and paid media coordination
• Able to maintain operational control under aggressive deadlines and scaling conditions
• Comfortable operating inside structured governance and approval systems 

Important Notes:

• This role is operationally senior and execution-heavy.
•  Candidates seeking creative-only positions, influencer-only roles, junior social media coordination, or strategy ownership roles may not be the right fit for this position.
  
• The role requires real operational execution capability across content, communications, paid media coordination, publishing systems, and global platform operations.