Consulting – Cloud Service Manager

Responsibilities include:
•    Technical and analytical troubleshooting with experience working in a technical operations/support role.
•    Work with team members, managers, directors, and partners to manage client relationships and communications.
•    Identify and facilitate all opportunities for automation.
•    Drive problem-management and continuous improvement within client environment.
•    Manage client relationship, communications, expectations, and escalations, including reporting (standard operations, requests, and RCAs), be the client’s advocate.
•    Work with DevOps/Operations to improve their skills and identify growth and leadership opportunities.
•    Continuous focus on process efficiencies, employee engagement, client value creation.
•    Facilitate issue resolution and build tasks for DevOps/Operations team members.
•    Drive incident management process, troubleshooting, problem-solving, and issue-management activities.
•    Develop, maintain, and drive service delivery plan for client engagement
•    Plan and develop support processes that adhere to ITIL best practices.
•    Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

• Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 7+ years of experience building, implementing, and managing IT Operations, including cloud operations
• 2+ years of experience with any cloud platform: GCP or Azure or AWS.
• Experience with Agile Enterprise IT Management frameworks (e.g., SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)
• Cloud Certifications desired