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2 weeks ago

Job Summary

We are looking to hire a suitable candidate to fill this position

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Reviewing the company debtor list.
  • Loan monitoring
  • Contacting customers and informing them of their overdue bills.
  • Advising customers on their payment options and suggesting methods of payments.
  • Negotiating suitable payment plans.
  • Maintaining customer payment records.
  • Writing demand notice warnings to customers when payments are not being made.
  • Preparing letter of indebtedness and non-indebtedness for customers
  • Instituting legal action when customers fail to pay their debt through the Head of Risk Management/HOP.
  • Responding to customers queries.
  • Cheque presentation at the bank for customers who missed their payments.
  • Maintain excel records for customers’ promises and payment plans (both performing and non-performing) as well as updating the software application.
  • Escalating missed repayments to the Head of Recovery on first default.
  • Ensure that at least 80% of loan portfolio is performing.
  • Rendering weekly collections report to Head of Recovery.
  • Classification of loans
  • Maintaining of register for returned cheques and a spreadsheet for customers showing customers’ names, address, repayment dates, loan amount, tenor, repayment pattern for easy tracking etc.


Requirements:

  • Bachelor’s degree in accounting, Business Management, or a similar field.
  • Previous experience working as a Collections Officer.
  • Excellent negotiating skills.
  • Good written and verbal communication skills.
  • Must exhibit high level of confidence.
  • Familiarity with loan collections and recovery rules of engagement.
  • Knowledge of payment plans and accounting procedures.
  • Knowledge of Excel, Power Point, Microsoft Word.
  • Patience and resilience.
  • Numerically and analytically inclined.
  • Be friendly with data analysis.


Remuneration: NGN
120,000 - 200,000

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