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1 month ago

Job Summary

We are seeking a highly motivated, organized, personable and results-oriented Client Relations Officer to join our team at Alex Izinyon & Co. The ideal candidate will play a vital role in building and maintaining strong client relationships.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Serve as the primary point of contact for assigned clients and visitors, greeting them with a warm, professional demeanor, and ensuring clear and consistent communication throughout the engagement.
  • Answer phones courteously and efficiently, directing calls to appropriate personnel.
  • Proactively manage client expectations by providing timely updates on case progress, fees, and deadlines.
  • Manage incoming mail, packages, and deliveries, ensuring proper distribution and security.
  • Develop and nurture strong relationships with clients, building trust and loyalty towards the firm
  • Maintain a clean, organized, and professional reception area
  • Identify and address client concerns promptly and efficiently, working collaboratively with lawyers to find solutions.
  • Appointments and maintain calendars for designated staff
  • Manage client intake process, collecting and verifying essential information.
  • Prepare and issue ID badges to visitors as required.
  • Provide basic administrative support tasks as assigned (e.g., photocopying, typing, filing)
  • Prepare and maintain accurate client files and records in accordance with firm protocols.
  • Stay informed about company policies and procedures to answer visitor inquiries accurately
  • Perform other duties as assigned to ensure seamless client service.


Requirements:

  • Bachelor's degree in Business Administration or a related field 
  • Minimum 2 – 3 years of experience in client relations, customer service, or a similar role.
  • Proven ability to build and maintain positive relationships with diverse clients.
  • Excellent written and verbal communication skills with a strong command of the English language.
  • Exceptional organizational skills, with the ability to manage multiple tasks efficiently and prioritize effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and a commitment to accuracy.
  • A positive and professional demeanour with a genuine interest in client satisfaction.
  • Discretion and ability to maintain confidentiality.


Benefits

  • Opportunities for career growth and advancement
  • 13th Month Salary
  • Health Insurance
  • Paid time off and holidays.


Application Deadline:

The application deadline for this position is June 7th, 2024. Applications received after this date may not be considered.


Please note that because of the high volume of applications, we may not respond to every applicant individually.

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