Call Center/User Engagement Agent
Helot Ltd
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
New
1 week ago
Job Summary
As a Call Center and User Engagement Agent, you'll handle inbound/outbound calls, assist with inquiries/reservations, and engage users on social media. The role involves a rotating shift schedule, requiring availability for nights, weekends, and public holidays.
- Minimum Qualification : Others
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Handle incoming calls, customer inquiries, and reservations.
- Provide product info, resolve issues, and maintain accurate records.
- Collaborate with team to ensure customer satisfaction.
- Meet performance targets.
Requirements:
- University undergraduates/fresh graduates
- Strong communication skills, shift flexibility, social media activity, and basic computer skills.
- Resident of Ibadan or willing to relocate.
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