Business Systems Associate - Technical (Lagos, Nigeria)

Location: Lagos State, Nigeria

The team you would join:
The Programs team , works alongside the other units in the business to reshape critical business processes across the business and drive the digital adoption in the organization. They are involved in project/pilot management, business process management and continuous improvement, while providing insights and data-driven recommendations to the operations. About the role The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on. There will be a heavy emphasis on working with end users from different Sun King Teams across several markets, so communication is key for this role. Department EasyBuy Program Management Employment Type Permanent - Full Time Location Nigeria Workplace type Hybrid Reporting To Business Systems Manager

What you would be expected to do:

Provide timely technical support for users and work with them to solve existing problems. Work with end-users to look for solutions to issues that may arise using the various tools available. Day to day monitoring and maintenance of current systems and solutions. Develop and provide training and technical documentation for users from various departments. Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you:

Have Bachelor's Degree or its equivalent in computer science or related field Have basic experience working with various business system and tools. Have At least 2 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools. Are fluent in both written and spoken French is an advantage (not a must). Are proficient in scripting technologies to automate monitoring and streamline system operations. Are experienced in root-cause analysis and implementing preventive measures. Have good communication skills and you are able to explain complex data flows in a simple manner. Have proven experience working and/or administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software. Have knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage. Are able to establish and maintain effective relationships with people from different departments. Passion for learning.

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.  The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

About Sun King

Sun King is the world’s largest off-grid solar energy company with cutting-edge product design, pioneering fintech and a grassroots installation model that provides energy to the 1.8 billion consumers across Africa and Asia who lack access to reliable electricity. Founded in 2007, Sun King sets the gold standard for off-grid solar performance and design as part of its mission: powering access to brighter lives.Sun King’s 2,500+ staff and 23,000 field agents serve 100 million product users based in 65 countries around the world. With direct-to-consumer sales active in 11 countries, Sun King is growing rapidly. Every month, we equip 330,000 homes and businesses with power and light. The needs of energy consumers in Africa and Asia are diverse. From cost-effective and durable lamps to powerful home and business energy systems as well as modern entertainment and energy storage systems, Sun King's broad array of products unlock a higher quality of life. Whether devising safe and environmentally friendly electric-powered cookers or exploring the future of pay-as-you-go mobility and vehicles in Africa to concocting ever-more-powerful solar energy solutions, Sun King’s technology team nurtures and devises scalable, inventive solutions to pressing global challenges.Sun King’s innovative pay-as-you-go financing model dismantles the upfront cost burden that blocks low-income households from transitioning from polluting and harmful kerosene fuels and gas generators to clean, affordable and green solar energy. Sun King customers can purchase products using the company’s technology-enabled, pay-as-you-go “Easy Buy” financing service, which breaks payments down into regular, affordable instalments. These payments can be made via mobile money for as little as $0.15 a day. After one to two years of payments, customers own their solar equipment outright.Though united by a commitment to serving underserved off-grid families, Sun King comprises a broad, inclusive group of individuals working across 11 countries. Sun King’s world-class roster of product designers, data scientists, logistics experts, customer service professionals, operations gurus and marketing and communications strategists work together to devise solutions to the complicated and multidimensional challenges of energy access, climate action and social inclusion.Across the diverse countries where we operate and work, we build awareness of diversity and promote equity. Sun King is committed to gender equality in the workplace. Women represent 47% of Sun King’s workforce.