Business Support Specialist

Eny Consulting Inc

Software & Data

Unspecified NGN Confidential
2 weeks ago

Job Summary


Job Description/Requirements

Business Administration Support:

  • Coordinating activities between departments to ensure that projects are completed on time and within budget requirements
  • Maintaining records of business transactions such as accounts payable and receivable, payroll records, financial statements, and tax filings
  • Providing admin support such as answering phones, data entry, filing documents, or maintaining records in an orderly fashion
  • Providing administrative support including scheduling meetings and arranging travel arrangements for executives
  • Coordinating with business partners as instructed.
  • Analyzing and expanding business operations toward sustained growth
  • Monitoring revenue streams and identifying opportunities to increase profitability
  • Evaluating and improving sales, marketing, and branding strategies
  • Identifying and developing new lines of business based on consumer behavior.
  • Developing client relationships and strengthening industry partnerships
  • Writing grants, pitches, proposal and other relevant business documents.
  • Transcription and Blog Management.
  • Schedule and plan company events, conferences etc
  • Working with departments as they implement, refine, review, and modify processes and systems.

Social Media & Marketing Support:

  • Work with marketing and communications team to brainstorm campaigns.
  • Collaborate with Video Editor & Graphic Designer
  • Create email marketing copy and social media content.
  • Create & schedule social media posts on all platforms.
  • Engage and respond to enquiries on social media
  • Use analytics tools to gauge the success of campaigns
  • Research industry innovations and tools.
  • Update posts to include relevant keywords for search engine optimization
  • Prepare reports on campaigns based on analytics.

Client Support:

  • Providing information to prospects about products and services
  • Responding to customer queries, complaints, and requests via phone, email, or chat
  • Assisting customers with product setup and resolving any technical issues they might experience
  • Informing customers about special promos through email and chat
  • Following up with customers to ensure that reported technical difficulties have been resolved
  • Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management
  • Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback
  • Analyzing customer feedback and advising management on areas of improvement
  • Maintaining client accounts and updating billing information as needed

Sales Support:

  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Recording sales trends and liaising with enrolment specialists to develop sales strategies.
  • Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.


  • A degree in communication, marketing, or social media or related fields
  • Prior experience in marketing or social media.
  • Excellent knowledge of customer relationship management best practices.

Soft Skill requirements:

  • Eagerness to learn about new innovations and software
  • Excellent time management skills.
  • Exceptional written and verbal communication skills
  • Solid analytical and problem-solving skills.
  • Strong multitasking and organizational skills.
  • Ability to work under pressure and with minimal supervision.

Hard Skills requirements:

  • Proficiency in online social media platforms- LinkedIn, Instagram, Facebook, Twitter, Tiktok, Spotify/ Apple Podcasts & YouTube
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Proficiency in Google suite (Meet, Docs, Sheets, Slides etc.)
  • Proficiency in using Canva, Crello & Adobe suite.
  • Proficiency in content scheduling tools
  • Proficiency in project management and customer relationship management tools

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