Associate, Product

Responsibilities:

• Directly resolve small product-related issues in the web application, ensuring quick resolution to maintain a smooth user experience.
• Escalate more complex issues to our software vendors, working closely with them to ensure issues are handled promptly and efficiently.
• Collect, manage, and analyze customer feedback related to the web app, ensuring all concerns are addressed appropriately.
• Collaborate with customer support teams to track issues and identify trends or recurring problems.
• Provide updates and communicate resolution efforts to customers to maintain a high level of satisfaction.
• Conduct regular testing of the web application to identify bugs, usability issues, or potential improvements.
• Coordinate and support app updates, ensuring the app remains up-to-date and free of significant issues.
• Track and monitor app performance, ensuring it meets reliability standards and user expectations.
• Collect and analyze feedback from users, stakeholders, and internal teams to recommend features or improvements for the app.
• Collaborate with product development teams to prioritize and plan new feature enhancements based on feedback and business needs.
• Work closely with cross-functional teams (engineering, design, customer support) to ensure alignment on product improvements and issue resolution.
• Manage communication and updates with software vendors, ensuring that fixes and enhancements are delivered according to deadlines.

Requirements:

• Minimum of 3 years as a Product Manager or in a similar role with direct responsibility for software testing and maintenance, issue resolution, and customer feedback management.
• Must have graduated from university, preferably from a computer science or tech-related degree.
  
• Familiarity with web development, user experience (UX) principles, and product management tools
• Strong troubleshooting skills to identify and resolve minor issues independently; ability to effectively escalate and work with vendors on more complex problems.
• Excellent communication skills, with the ability to collect, interpret, and act upon customer feedback.
• Ability to focus on small details without losing sight of the overall product vision.