Assistant Restaurant Floor Manager

Location: Lagos (Victoria Island and Ikoyi)

Responsibilities:

• Carry out the floor opening and closing procedure according to the checklist
• Ensure quality standards in product, equipment, atmosphere, and service using records, menus, and appropriate reference material
• Monitor the implementation of standards set for products and practices to ensure food safety
• Orient and encourage floor staff to promote menu items pushing sales
• Ensure good grooming, hygiene, safety and sanitation practices in the floor area
• Look after the assets and provide necessary inventories when needed
• Report the needs for regular maintenance and upkeep of the floor and its equipment
• Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal, and development opportunities
• Ensure a good and professional communication channel among the floor team and with the head of the branch through logbooks, memos, briefings, and meetings.
• Initial aggressive interaction through seeking and soliciting feedback from guests and handling their complaints
• Review the yearly plan for events and promotions with the head of the branch
• Report the floor state of operations to the Head of Branch providing advice for possible improvement 
• Ensure outstanding customer service is rendered to guests at all times and in a timely manner.
• Carry out other duties that may be assigned.

Requirements:

• Relevant degree or HND in business studies, management, hospitality management, or hotel and catering.
• Minimum of 2 years experience in a similar role obtained in a well-structured fine dining or casual dining restaurant of a reputable organization. A background in hospitality is compulsory.

Skills and Abilities:

• Excellent customer service skills
• Commercial awareness
• Flexibility
• Good interpersonal skills and Problem-solving skills
• Active listening, outstanding communication, and people skills with great team spirit.
• Ability to stay professional in a stressful work environment.
• Available to work different hours including weekends, days, and nights.
• Good physical abilities
• Critical thinking and time management skills
• Patience, Personality, and Perseverance abilities
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Food safety training is a plus

Salary Range: NGN 140,000 - 150,000 Net