Visa and Travel Agent

Responsibilities:

• Deriving applicants for different visa processes and working on multiple visa types: study, work, tourist, business, skilled migration, family, etc.
• Interpreting frequent immigration policies and embassy updates.
• Daily proficiency use of platforms such as VFS portals, embassy websites, and online document-upload systems.
• Troubleshooting application errors and portal issues.
• Assessing document authenticity and detecting incomplete or weak documentation.
• Preparing SOPs, cover letters, travel itineraries, and supporting statements (non-sensitive and non-legal).
•  Preparing clients for visa interviews in a non-immersive, informational way.
• Discover and understand more of the typical embassy questions and requirements.
• Engage in the understanding of data protection, confidentiality, and ethical handling of client documents.

• 2–4 years of experience in visa consulting, travel agency work, or educational placement services.
• Prior experience handling visa processes for multiple countries is a strong advantage.
• Proficiency with MS Office (Word, Excel), email communication, and digital document management.
• Familiarity with country-specific visa rules, biometrics, and background checks.
• Ability to manage high volumes of applications simultaneously.
• Strong follow-up system for tracking applications and status checks.
• Skilled in managing clients under time pressure or stress.
• Excellent verbal and written communication.
• Ability to explain complex visa processes simply and clearly.
• Strong multitasking and organizational skills.
• Ability to use CRM systems or client-tracking software (if applicable).
•  Ability to deliver clear updates, manage expectations, and provide reassuring professional guidance.
• Strong commitment to accuracy, integrity, and client satisfaction.
• Getting more applicants monthly