As we continue to expand our market reach, we are seeking a highly motivated and experienced Telemarketing Manager to lead our dynamic telemarketing team. A leading Sales & Marketing known for its exceptional services and customer-centric approach. With a passion for innovation and a commitment to excellence, we have achieved significant growth and success in the tourism industry over the years, with numerous national and international awards to our portfolio.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Team Leadership: Lead and manage a team of telemarketing
representatives, fostering a positive and high-performance work
- Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team's selling skills and product knowledge.
- Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
- Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion.
- Plan and implement telemarketing campaigns aligned with the company's
sales and marketing objectives.
- Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results.
- Track and analyze telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
- Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making.
- Collaborate with the marketing team to develop lead-generation
strategies and nurture leads through the sales funnel.
- Maximize lead conversion rates through effective follow-up and customer engagement.
- A bachelor's degree in business, Marketing, or a related field is preferred.
- Proven experience of at least 3-5 years as a Telemarketing Manager or similar role as a call center Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Results-oriented and proactive in driving sales growth and performance improvement.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment with a supportive team.
Interested candidates are invited to submit their resumes and a compelling cover letter detailing their relevant experience and achievements. Join our team of passionate professionals and play a pivotal role in driving sales success, we look forward to welcoming the next Telemarketing Manager who will be instrumental in our continued growth and success.
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