Telemarketing Manager


Marketing & Communications

Tourism & Travel NGN 150,000 - 250,000 Negotiable Plus Commission
2 weeks ago

Job Summary

As we continue to expand our market reach, we are seeking a highly motivated and experienced Telemarketing Manager to lead our dynamic telemarketing team. A leading Sales & Marketing known for its exceptional services and customer-centric approach. With a passion for innovation and a commitment to excellence, we have achieved significant growth and success in the tourism industry over the years, with numerous national and international awards to our portfolio.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Team Leadership: Lead and manage a team of telemarketing representatives, fostering a positive and high-performance work environment.
  • Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team's selling skills and product knowledge.
  • Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
  • Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion. 
  • Plan and implement telemarketing campaigns aligned with the company's sales and marketing objectives.
  • Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results. 
  • Track and analyze telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
  • Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making. 
  • Collaborate with the marketing team to develop lead-generation strategies and nurture leads through the sales funnel.
  • Maximize lead conversion rates through effective follow-up and customer engagement.


  • A bachelor's degree in business, Marketing, or a related field is preferred.
  • Proven experience of at least 3-5 years as a Telemarketing Manager or similar role as a call center Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
  • Analytical mindset with the ability to interpret data and make data-driven decisions. 
  • Results-oriented and proactive in driving sales growth and performance improvement.


  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment with a supportive team. 

Interested candidates are invited to submit their resumes and a compelling cover letter detailing their relevant experience and achievements. Join our team of passionate professionals and play a pivotal role in driving sales success, we look forward to welcoming the next Telemarketing Manager who will be instrumental in our continued growth and success.

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