Telemarketing Manager

Responsibilities:

• Team Leadership: Lead and manage a team of telemarketing representatives, fostering a positive and high-performance work environment.
  
• Set clear sales targets, performance goals, and KPIs for the team, driving them to achieve and exceed sales objectives: Provide coaching, training, and feedback to enhance the team's selling skills and product knowledge.
• Telemarketing Strategy: Develop and execute telemarketing strategies to generate leads, drive sales, and expand our customer base.
• Analyse market trends and customer insights to identify opportunities for targeted campaigns and enhanced sales conversion. 
• Plan and implement telemarketing campaigns aligned with the company's sales and marketing objectives.
  
• Monitor campaign performance and effectiveness, making data-driven adjustments to optimize results. 
• Track and analyze telemarketing KPIs and sales metrics to measure performance and identify areas for improvement.
• Prepare detailed reports for senior management, providing insights and recommendations for strategic decision-making. 
• Collaborate with the marketing team to develop lead-generation strategies and nurture leads through the sales funnel.
  
• Maximize lead conversion rates through effective follow-up and customer engagement.

Requirements: 

• A bachelor's degree in business, Marketing, or a related field is preferred.
• Proven experience of at least 3-5 years as a Telemarketing Manager or similar role as a call center Manager, with a track record of achieving sales targets and managing successful telemarketing campaigns.
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• In-depth knowledge of telemarketing techniques, compliance regulations, and best practices.
• Analytical mindset with the ability to interpret data and make data-driven decisions. 
• Results-oriented and proactive in driving sales growth and performance improvement.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and collaborative work environment with a supportive team. 

Interested candidates are invited to submit their resumes and a compelling cover letter detailing their relevant experience and achievements. Join our team of passionate professionals and play a pivotal role in driving sales success, we look forward to welcoming the next Telemarketing Manager who will be instrumental in our continued growth and success.