Senior Key Account Manager

Responsibilities:

• Direct the strategic development of the Clients’ business in marketing communications
• Create and develop commercial opportunities with existing clients maximizing account and revenue growth.
• Support in building a pipeline of future work and ensure that the company’s existing client revenue target is achieved.
• Assist to input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.
• Obtain client feedback and drive increases in client satisfaction and engagement.
• Assist in negotiating beneficial and competitive rate cards and contracts with client procurement teams.
• Manage tracking and reporting of performance to ensure team accountability and quality of service. Leadership
• Drive client service excellence and a culture of delighting clients.
• Ensure team members are continually developing their strategy and marketing expertise.
• Assist in attracting, developing, and retaining talent, building a track record of developing leaders.
• Ability to inspire team members and identify potential. 
• Actively input into the development of our corporate strategy based on an understanding of experiential marketing and client service management.
• Promote the company’s purpose and vision and ownership of its values and strategic objectives.
• Contribute to the development of a culture that enjoys the challenge of meeting stretching financial and performance targets.
• Be responsible for self-development and participate in the company performance development process. 

Requirements:

• Bachelor's or Master’s degree in Social Science or any relevant field of study.
• 6 or more years of significant work experience with at least 2 years in a mid-management position.
• Strong leadership experience managing a team of 5+ people; hands-on management & coaching experience.
• A good general knowledge of 360-degree advertising with a focus and strength in experiential marketing.
• Great campaign and sector knowledge.
• An impressive track record in servicing local and international businesses.
• Proven track record in growing accounts, and winning new business/pitches.
• A credible client background with solid strategy and marketing credentials.

Skills:

• Exemplary client service skills with the ability to maintain and extend client relationships.
• Excellent time management, numeracy skills, and attention to detail.
• Well-developed interpersonal skills and experience in interacting with senior stakeholders.
• Fluent, clear, and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting.
• Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate, and influence others.
• Proven leadership experience managing teams, coaching, and mentoring individuals.
• Expertise in rate card and contract negotiation procedures.
• Ability to work well under high-pressure environments.
• Organization and coordination skills.