Job Summary

Deslog Training & Consulting Limited is an organization that provides Professional Training, ISO certification & consultancy services. In our quest for meeting up with the ever growing demands of our existing & prospective clients, we are seeking to employ young, smart, innovative & highly experienced individuals who are goal oriented and dedicated

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Description

  • ·         The role requires full circle sales from planning, probing, following up and closing sales and ensuring premium customer service is offered to customers
  • ·         Works to develop leads to grow our business
  • ·         Manage incoming calls
  • ·         Follow up new prospects and existing customers to close out sales
  • ·         Generate sales leads and convert leads into sales
  • ·         Respond to customer inquiries quickly via email, phone, social media platform and other chart applications
  • ·         Sort for new customers through online & social media platforms, convert walk-in customers and retain old customers
  • ·         Familiarize yourself with current information about our services and products available for customers in order to answer all customer related inquiries and provide accurate, valid and complete information
  • ·         Build sustainable relationships and trust with customers through open and interactive communication
  • ·         Anticipate customer concerns and offers practical solutions to resolve them
  • ·         Meet sales targets and call handling quotas
  • ·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • ·         Keep records of customer interactions and file documents
  • Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
  • ·         Carry out other activities that maybe reasonably assigned by management


Qualifications and Requirements:

·  

  • ·        2+ years of customer service or sales experience preferred
  • ·         Excellent writer and speaker, able to take complex ideas and explain them in plain language
  • ·         Strong phone contact handling skills and active listening
  • ·         Familiarity with CRM systems and practices
  • ·         Customer orientation and ability to adapt/respond to different types of characters
  • ·         Excellent verbal communication and presentation skills, especially over the phone
  • ·         The ability to solve problems and to think quickly on your feet
  • ·         Experienced in the use of social media
  • ·         Ability to multi-task, prioritize, and manage time effectively
  • ·         B.Sc/HND or its equivalent in Management or related discipline.
  • ·         Age must not be more than 35 years
  • ·         Female is preferred
  • Must reside in Port Harcourt.

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