Relationship Manager, Credit & Marketing

Responsibilities:

• Building positive relationships with customers
• Assisting with generating new business (Risk Assets and Deposits)
• Identifying opportunities for greater profits
• Acquire new clients through developing professional relationships based on trust, empathy, credibility, and ethical conduct.
• Advise clients on their personal financial needs and objectives by analyzing their financial needs and objectives, recommend suitable in-house 'off the shelf' financial solutions, and execute clients' instructions on their banking and financial transactions.
• Perform acceptance checks and onboarding of clients in accordance with established policies and procedures.
• Perform ongoing servicing of retail/ corporate client accounts and identify any potential opportunities for extending basic banking services.
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Promote high-quality sales and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements:

• BSc/BA in Business Administration or a similar field
• 2-5 years of banking experience in Credit and Marketing/ relationship management
• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service in the banking industry is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.