Ops Manager - Operations - P3

Job Description

Manager â Operations

Purpose of Role:

To manage the Visa Application Unit with overall responsibility of the unitâs efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements 

Duties & Responsibilities:

Undertake overall responsibility of the business unit  Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region Develop and maintain business relationships with all Consulate officials Ensure compliance to all existing processes and meet the defined Service Level Agreementâs Ensures that the Teams are mentored & work towards adherence of all SOPâs/ processes, required to be complied with, from an Organizational & ISO perspective. Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share âSpark Ideasâ and encourages sharing of Best Practices. Lead new process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets and allocated resources Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLâs), for all staff. Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy. Ensure on-going Value-Added services are enhanced & maintained thereby achieving the monthly/annual targets Ensure updating of Productivity & VAS Conversion Grid â to track performance on a weekly/monthly/basis â data available for H1 & H2 appraisal. Work closely with the Value-Added Services team in order to create new channels of Revenue  Mentor the team on a regular basis, thereby ensuring a successor is created for the position Act as a counsellor at various occasions between Deputy Manager & the officers Liaison with support functions (Administration, HR, Finance etc.) Manpower forecasting specially to meet peak season hiring requirements  VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime. Ensure judicious use of natural resources Adhere to the environment health and safety policy/objectives and guidelines of the organization