Learning and Development/ Talent Management

Anonymous Employer

Job Summary

The Talent Management /Learning and Development Officer is to assist the Bank in fulfilling our mission by providing support in the design of a high-quality and comprehensive framework for the delivery of competency-based training, that align staff skills with the Bank’s strategy. The Staff participates in the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within the bank, by assessing skills and knowledge and working with the different business units to ascertain what training is needed to grow and retain these skills.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements


1. Training Coordination

  • Design the training programme of events for the next 12 months, and updating the same after every appraisal cycle/strategy adjustment session
  • Propose alternative training delivery systems to meet the needs of staff, e.g. online and e-learning training courses
  • Research new technologies and methodologies in workplace learning
  • Develop training best practice guides
  • Coordinate plans for staff training and development, to ensure continuous learning among staff
  • Support the planning and implementation of competency-based training

2. Business Partnership

  • Consult and partner with line managers/business process owners to incorporate operational/functional requirements into learning needs

  • Support the business units to ensure training effectiveness, efficiency and alignment throughout the key stages of an employee’s lifecycle; from sourcing to succession planning

  • Consult stakeholders on new training initiatives, competency objectives and material selection that align with business strategy

3. Strategy and Design

  • Design and implement a global talent acquisition and management (GTM) framework that will support the attainment of the Group/Bank strategic goals and objectives.

  • Ensure an integrated approach to talent identification, selection, development and movement, working closely with Business Consultants, career management, visioning and diversity as well as strategic recruitment to ensure flawless execution.

  • Responsible for diagnosing key organizational and critical succession needs and designing/implementing development solutions that are relevant to the business and aligned to the overall Global Talent Management Strategy and Framework.

  • Work closely with the Banks Training Academy to develop and implement seamless on-boarding and induction programmes

4. Training Evaluation

  • Ensure that learning objectives are met through a training evaluation process

  • Develop and manage evaluation methods and reporting metrics to support the measurement of programme effectiveness

5. Training Vendor/ Institution/Association Relations

  • Build and sustain relationships with training providers and accreditation bodies to deliver effective training activities to the business

  • Communicate with institutions/associations on a regular basis to keep abreast of trends and requirements

Key Performance Indicators

1. Training Coordination

  • Schedule training

  • Handle training logistics

2. Business Partnership

  • Consult with business units on ways to improve learning

  • Up-to-date training plans

3. Training Evaluation

  • Conduct training evaluation as and when due

  • Develop reports and analytics that measure training efficiency

4. Training Vendor/ Institution/Association Relations

  • Liaise with training vendors to schedule training

5. Strategy and Design

  • Human capital value add

  • Quality of hires

  • Employee performance

6. Stakeholder Management

  • Key employee retention

  • Manpower adequacy level (%)

  • Global employee satisfaction level

Job Requirements

  • First degree in management or social science or any related discipline  from a reputable university
  • Relevant professional qualification
  • Minimum of 4-7 years experience in an HR/Learning & Development role.

Technical Competencies:

  • Banking structure, policies and procedures

  • Banking Operations/services/products

  • HR Information systems

  • Competency Development

  • Training Administration

  • HR Analytics and Business Reporting

Behavioural Competencies:

  • Excellent communication skills (written and oral)
  • Time management
  • organisation skills
  • Interpersonal skills
  • Reasoning and Analytical Skills
  • Accuracy and attention to detail

Physical & Other Requirements

  • Resourcefulness & Resilience

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