Responsibilities To translate and execute strategies into operational excellence. To take responsibility for the hotel. Effectively coordinate the Executive Office to ensure efficiency. Will provide input for the creation and implementation of promotional activities with all Divisions.
Role of the Manager:Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences. Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions. Have a clear & concise business acumen and be able to review and scrutinise financial accounts. Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team. Ensure that all company standards & ethics are adhered to at all times. Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation. Responsible for the development and actioning of hotel sales & marketing plans. Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty. Continuously monitor key performance indicators (KPIs) and adapt strategies based on real time data to remain competitive in themarket. Manage operational costs effectively, to maintain profitability, while achieving growth targets. Ensure that all statutory requirements are complied with at all times. Be a confident presenter to showcase hotel results to relevant stakeholders each month.
Working with Operational Division Heads:To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation. To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou. Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues. Continuously review ways of improving the standard processes in customer service. Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas. Monitor and review merchandising presentations of all departments and make recommendations if necessary. Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken. Thoroughly investigate all guest feedback with adequateplans of action. Manage all guest correspondence; this must be acknowledged or answered within two days of being received. Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening. Good personal contact with all staff is essential. 1To grow and improve our sustainability efforts as per set Lead and develop a business plan to drive owner returns. Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance. Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities. Prioritises relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
Skills & QualificationsA Masterâs Degree or equivalent in Hospitality / Hotel / Business Management / Business Administration (MBA) Minimum of 5 years of experience working in a 5-star hotel environment. Minimum 5 years of hotel operations experience Minimum of 5 years of experience as an Hotel Manager Able to communicate fluently in English verbally and written Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues. Strong business acumen Strategically minded Strong problem solving & decision making skills Exceptional customer focus Strong attention to detail The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards. Leading the commercial and operational activities of the hotel. The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards. You should possess a âcan doâ approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.
What weâd like from you:Substantial prior upper luxury hotel management experience. Proven success in driving commercial returns. Genuine team development, guest, and owner focus. Rebranding experience highly desirable.
Assuming Financial Responsibility:Support Finance in the preparation and implementation of the budget. Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies. Responsible for the rationalization of both the fixed and variable operational expenses. Ensure alignment with the financial objectives and forecasts, as approved by the MD/CEO. Ensure all managers have an understanding of the financial aspects of the hotel.
Supporting:Active participation in Career Development programmes for colleagues. Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held. Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs. Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.
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