Laptop Engineer (HP Certified)

Anonymous Employer

Job Summary

We are looking for a qualified candidate to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

RESPONSIBILITIES:

 

  • Take ownership of case assigned and manage its repair from login to final closure
  • Ensure good job quality following HP repair process and company’s operation process
  • Accept case 2 hours to login time
  • Diagnose equipment sent part request 6hrs from login time
  • Confirm customers’ data back up from front desk for repairs involving hard drive replacement either customer complains faulty hard drive or not (This should not stop or delay part request. Spare part, hard drive, receive on the case may be returned unused where necessary)
  • Escalate for extra (2nd, 3rd or more) part approval request alongside parts request for that which is identified at initial or first equipment diagnose
  • Receive spare part 24hrs/48hrs after part request sent
  • Escalate to OPS spare part not received within 24hrs/48hrs after part request sent
  • Fix equipment same-day parts are received and closed case if no (other) issue
  • Escalate to OPS/HP Level 1 Support Team for any complex repair/part issue or other issues.
  • Send list of ready equipment/cases ready to be closed to OPS on daily basis by 4:30 pm unfailingly via mail/skype and copy CKI executive
  • Ensure checklist is properly done for each case/repair and send CE’s copy of repair checklist for cases handle weekly/monthly to OPS weekly on Friday by 4:30 pm or monthly by 1st week of the following month
  • Update self on HP and other break and fix related training even outside HP
  • Comply with HP training schedule provided by OPS and complete within the desire period of time or be penalized
  • Escalate for extra part/DOA approval for that which is identified after the first repair attempt 

Renumeration from : N70,000 – N150,000

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