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1 month ago

Job Summary

As an Operations Officer, you will play a crucial role in ensuring the smooth functioning of our HR job board platform. Your responsibilities will encompass managing the backend operations, ensuring seamless functionality, overseeing advertisement processes, optimizing job listings and conducting follow-ups to enhance user experience.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

Backend Management:

  • Monitor system performance, troubleshoot technical issues, and implement solutions promptly.
  • Coordinate with IT and development teams to ensure the platform's functionality and security.
  • Maintain and update the backend infrastructure of the job board platform.


Job Listing Optimization:

  • Review and optimize job listings for accuracy, completeness, and relevance to attract qualified candidates.
  • Develop and implement strategies to improve searchability, categorization, and tagging of job postings.
  • Monitor trends in job posting behaviors and adjust strategies to maximize job board effectiveness.


Advertisement Management:

  • Manage the advertisement processes on the job board platform, including posting, monitoring, and optimizing ad placements.
  • Collaborate with marketing and sales teams to align advertisement strategies with business objectives.
  • Analyze advertisement performance metrics and provide insights for improvement.


Follow-Up Procedures:

  • Implement follow-up procedures to ensure timely responses to user inquiries, feedback, and complaints.
  • Conduct regular reviews of user interactions and engagement on the platform, identifying areas for improvement.
  • Develop and maintain standardized follow-up protocols to enhance user satisfaction and retention.


Quality Assurance:

  • Monitor job listings for accuracy, completeness, and compliance with platform guidelines.
  • Implement quality assurance processes to uphold the integrity and credibility of the job board platform.
  • Address any issues or discrepancies promptly and collaborate with relevant teams for resolution.


User Support and Engagement:

  • Provide exceptional customer support to job seekers, employers, and other platform users, addressing inquiries, feedback, and complaints in a timely and professional manner.
  • Implement strategies to enhance user engagement and retention, such as user outreach campaigns, feedback collection mechanisms, and community-building initiatives.
  • Monitor user interactions and feedback to identify areas for improvement and implement appropriate solutions.


Qualifications and Skills:

  • Bachelor's degree in Business Administration, Information Technology, Human Resource or related field.
  • Proven experience in managing online platforms, operations, preferably online job boards or similar digital platform or websites.
  • Strong technical skills with proficiency in backend management tools, database, systems and web technologies
  • Effective communication skills, both verbal and written, with the ability to collaborate with diverse teams and stakeholders.
  • Analytical mindset with the ability to interpret data, identify trends and derive actionable insights.
  • Detail-oriented approach with a focus on quality and accuracy.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Problem-solving skills and a proactive attitude towards addressing challenges.
  • Familiarity with digital marketing and advertising principles is a plus.

 

Join us on our mission to revolutionize the world of recruitment and empower individuals to find their dream careers!

 

 

 

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