Customer Relations Manager
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Job summary
We are seeking an experienced, customer-focused, and highly organized Customer Relations Manager to lead the company's customer experience and customer-support operations across its growing portfolio of mobile applications and digital platforms.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Develop and manage the company's customer-relations and customer-support function.
- Establish professional standards for handling customer enquiries, complaints, requests, and feedback.
Ensure customers receive timely and accurate responses.
Supervise customer-service representatives and support personnel.
- Allocate customer enquiries and complaints to appropriate team members.
- Monitor unresolved customer issues and ensure timely resolution.
- Establish appropriate escalation procedures for complex or sensitive cases.
- Ensure customer-service activities are properly documented.
Requirements:
- A minimum of 2 years of experience
- A minimum of HND in a related field
- Conflict-resolution skills.
- Complaint-management skills.
- Leadership and team-management skills.
- Strong analytical and reporting abilities.
- Problem-solving skills.
- Emotional intelligence.
-
Patience and professionalism
Job opportunities at Essential.NG
E-direct in Ikeja is currently hiring across Customer Service & Support, Creative & Design, and Hospitality & Leisure roles within the Hospitality & Hotel industry. All 20 open positions are based in Lagos. The vacancies are entry-level opportunities for candidates with 0–5 years of experience, making them suitable for early-career applicants.
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