Aftersales Engineer

RESPONSIBILITIES:

• Coordinate daily sales and rental activities for heavy equipment, ensuring timely processing of client requests and documentation.
• Supervise equipment deployment, installation, and handover processes to ensure operational readiness and customer satisfaction.
• Provide structured after-sales support, including responding to service inquiries, resolving client complaints, and coordinating maintenance schedules.
• Monitor equipment availability and utilization to optimize rentals and reduce downtime.
• Oversee periodic stock-taking and inventory reconciliation to ensure accurate records of equipment and spare parts.
• Maintain proper documentation for rentals, service reports, installations, and client transactions.
• Support the development and implementation of operational procedures to improve efficiency within the unit.
• Supervise and coordinate team members within the after-sales and rentals unit to ensure performance targets are achieved.
• Prepare operational reports on rentals, service activities, stock levels, and team performance for management review.
• Ensure compliance with company policies, safety standards, and operational guidelines.

 REQUIREMENTS:

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field.
• Minimum of 3–5 years’ experience in heavy equipment operations, after-sales, or rentals coordination.
• Strong understanding of inventory management and operational processes.
• Proven ability to supervise and coordinate teams effectively.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and reporting tools.