Customer Success Representative (Work From Home)

Job Summary

The Customer Success Representative is a key member of the Quantm4 Team. They'll be responsible for calling to confirm orders, relating with the customer, and most importantly helping and guiding customers to ensure what they buy to solve their problems. We're looking for people with good problem-solving skills, good communication skills, and the willingness to go the extra mile, so here’s what you need to do.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Purpose:
At Quantm4 - We add value, we breathe value, we give value by ensuring we leave everyone with our amazing Touch. Our Ecommerce arm is in search of a candidate for our customer care and customer success role.

Responsibilities:

  • Calling Customers to confirm orders, upsell them better options and close them over the phone call.
  • Keep Track of Orders, ensuring in the best possible way that orders get delivered to the customers successfully in a timely manner.
  • Work alongside our Logistic Partners in ensuring delivery time is fast.
  • Using Copy (marketing) Centric approaches to interact and close customers on all available channels, over the phone call, and on social media platforms.
  • Help customers solve basic issues through open-loop feedback & communication.
  • Monitor, analyze, and identify areas of improvement to accelerate the growth of your department.


    Skills & Knowledge Needed:

  • A Calming Personality that wants to help customers Plus Over Phone Call Confidence that makes customers like you and wants to buy more from you.
  • Proven track record in marketing for online websites or retailers and dealing with customers successfully.
  • Proven analytical skills including revenue analysis, digital campaign performance marketing analytics
  • Team player who is a self-starter and well organized who can work with little to no supervision
  • Ability to work collaboratively with business leads, external agencies, and internal teams to successfully meet deadlines in a fast-paced, rapidly-changing environment
  • Effective sales and negotiation skills.
  • Driven and results-oriented.

    Experience:
  • SSCE/OND/HND/BSC ... Even if you have no degree. All we care about is someone who can get the job done excellently.
  • 1+ years of related experience with marketing.
  • Knowledge of Copywriting is a Plus.

    What We Offer:
  • Work from home, with no time or daily restrictions
  • Competitive Performance-Based Payment Structure (N30,000). Salary is not fixed, that's the minimum... and can go as high as you can prove your worth.
  • Long-term partnership.

    Start Date: Very Soon.

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