At Quantm4 - We add value, we breathe value, we give value by ensuring we leave everyone with our amazing Touch. Our Ecommerce arm is in search of a candidate for our customer care and customer success role.
- Calling Customers to confirm orders, upsell them better options and close them over the phone call.
- Keep Track of Orders, ensuring in the best possible way that orders get delivered to the customers successfully in a timely manner.
- Work alongside our Logistic Partners in ensuring delivery time is fast.
- Using Copy (marketing) Centric approaches to interact and close customers on all available channels, over the phone call, and on social media platforms.
- Help customers solve basic issues through open-loop feedback & communication.
- Monitor, analyze, and identify areas of improvement to accelerate the growth of your department.
Skills & Knowledge Needed:
- A Calming Personality that wants to help customers Plus Over Phone Call Confidence that makes customers like you and wants to buy more from you.
- Proven track record in marketing for online websites or retailers and dealing with customers successfully.
- Proven analytical skills including revenue analysis, digital campaign performance marketing analytics
- Team player who is a self-starter and well organized who can work with little to no supervision
- Ability to work collaboratively with business leads, external agencies, and internal teams to successfully meet deadlines in a fast-paced, rapidly-changing environment
- Effective sales and negotiation skills.
- Driven and results-oriented.
- SSCE/OND/HND/BSC ... Even if you have no degree. All we care about is someone who can get the job done excellently.
- 1+ years of related experience with marketing.
- Knowledge of Copywriting is a Plus.
What We Offer:
- Work from home, with no time or daily restrictions
- Competitive Performance-Based Payment Structure (N30,000). Salary is not fixed, that's the minimum... and can go as high as you can prove your worth.
- Long-term partnership.
Start Date: Very Soon.