Customer Support Representative
Tribonini Enterprises
Customer Service & Support
IT & Telecoms
NGN
Less than 75,000
4 weeks ago
Job Summary
As a budding pre-launch startup, we're revolutionizing the digital payments landscape with cutting-edge technology and a commitment to simplicity, security, and seamless user experiences. As we prepare to launch our MVP, we are seeking a passionate Customer Support Representative to join our team and deliver exceptional support to our users. As a Customer Support Representative, you will be the first point of contact for our users, providing timely and effective support to resolve their inquiries and issues. You will play a crucial role in ensuring a positive user experience and building customer loyalty.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Responsibilities:
- Provide timely and accurate responses to user inquiries via email, chat, and phone.
- Troubleshoot technical issues related to the app and escalate complex issues to the appropriate teams.
- Assist users with account setup, transaction inquiries, and other app-related queries.
- Educate users on product features, functionality, and best practices to optimize their experience.
- Document and track user interactions and issue resolutions in our CRM system.
- Collaborate with cross-functional teams to address user feedback and improve the overall user experienced
- Identify trends and patterns in user inquiries to inform product improvements and support strategies.
- Contribute to the development of support resources, including FAQs, knowledge base articles, and tutorials.
Requirements:
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong problem-solving abilities with a knack for troubleshooting technical issues.
- Ability to work efficiently in a fast-paced environment and handle multiple inquiries simultaneously.
- Empathy and patience in dealing with users from diverse backgrounds and levels of technical proficiency.
- Attention to detail and accuracy in documenting user interactions and issue resolutions.
- Previous experience in customer support or a related field is a plus.
- Familiarity with Freshdesk CRM tool and helpdesk software is preferred.
Work Type:Â Remote
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