Job Title: S&OP Manager, Nigeria
Level: Level 4
Reports to: Head S&OP Africa.
Are you a leader who thrives on creating and shaping change?
With over 200 brands sold in more than 180 countries, weâre the worldâs leading premium drinks company. Join us, and youâll collaborate with talented people from all corners of the world. Youâll innovate and push boundaries, shaping a sustainable and more inclusive future that we can all be proud of.Â
As the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce, and deliver 6.5 billion litres of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly.
To give you some idea of the scale of our operation, over half of our 30,000 employees work in our supply chains. We have teams in over 100 sites across more than 30 countries, but what matters is that wherever you work, you are part of a diverse, inclusive team where there are opportunities for everyone. Whether you work in planning, logistics, technical teams, or manufacturing, youâll be part of an innovative, dynamic organisation. We set for ourselves the highest standards, and our practices have earned us international recognition and it is people with energy, dedication and problem-solving skills who will help us get even better. In return, we offer a world of opportunities for you to explore, to shape and progress your career.
About the role
The Sales and Operation Planning Manager leads and drives an inclusive and efficient monthly Sales and Operations Planning (S&OP) process. This role is saddled with the task of running S&OE and S&OP meetings to align a consensus plan with Sales, Marketing and Finance. It is also responsible for leading any overlays to the baseline volume driven by new product introductions, promotions, price increases and any other commercial activity that may affect demand.
This role will lead the end-to-end S&OP process for its market and is accountable for the forecast accuracy performance to achieve agreed upon targets.
The role needs to ensure a balance on all aspects and trade-offs of supply, including running inventory levels and minimising out of stocks, whilst delivering an adaptable supply chain that fulfils Sales forecasts accurately.
Sales and Operations Planning
Consensus Forecast approval.
Activity forecasting - Overlay of Promotions and Market Intelligence
Important metrics (at country level):
Sales Forecast Accuracy - Monthly and Weekly
Sales Forecast Bias
Forecast Value by step.
System critical metrics â SKUs with forecast and no sales
Demand Plan stability
Utmost error â Oversell /Undersell
This role covers the S&OP process for assigned country and its interactions with the CoE
Financial and Operational Complexity:
Responsible for assigned market.
Control the supply of customer product requirements for Diageo with an NSV value of Â£1,519M from over 24 M EU cases, directly impacting COGS ~ Â£900M and ~Â£215M of inventory.
52 Packaging lines
~600 skus produced.
~2500 skus sold.
32M EU cases
Facilitate the S&OP process in the Market.
Lead the generation, alignment and consensus of the 24-month rolling demand plan on SKU/depot level in weekly and monthly buckets in support of the S&OP process.
Lead the Demand Review step of the S&OP process with the Marketing, Supply, Finance and Commercial teams.
Facilitate Demand Control process including weekly meetings for quicker decision making in the short term.
Facilitate delivery of inputs to the S&OP process to ensure quality inputs are received.
Challenge the AOP projected growth assumptions based on historical trends where important.
Collaborate with the COE Demand Planners, local Innovation and Commercial teams on volume and size assumptions, shipment timings and cannibalization projections for all new product introductions.
Fully drives demand and supply integration and continuously drives alignment to one plan.
Work closely with Finance Manager to ensure volume is translated into value for S&OP process.
Generate 18-month Consensus Demand Plan (volume)
Analyse & lead volume assumptions, considering all relevant factors, both internal and external
Communicate critical forecast changes and supply constraints to partners in the Supply Chain, Sales and Finance teams, as well as the CoE.
Collaborate with CoE Demand Planners to conduct root cause analysis to identify drivers of forecast error and work together to take the corrective action to drive continuous improvement in forecast accuracy and bias performance.
Ensure scenario planning for significant events in market (duty changes, customer activities, economic conditions changes, etc.)
Qualifications and Experience Required
Skills and Capabilities
Good knowledge, management, and coordination of S&OP process
Excellent analytical, and decision-making skills.
Strong influencing and customer engagement skills; able to lead multiply customers across functions and geographies.
Ability to challenge senior team members and handle tension in S&OP conversations.
Outstanding verbal, written and presentation skills.
Detailed understanding of end-to-end supply chain operational processes within Diageo e.g. IBP, S&OP, DRP, MPS, inventory, conversion, logistics and customer service.
Proficient in MS applications e.g., Excel, Word, PowerPoint, Access, Outlook
Previous experience working with SAP APO is desirable; however, experience with similar planning tools will be considered.
+5 years in Supply Chain planning experience (Demand Planning, Supply Planning, Material Planning), including considerable experience leading S&OP process.
Finance roles would also be considered.
Wider cross-functional experience preferable e.g., Commercial, Finance or Supply.
Prior experience leading and embedding S&OP standard process ways of working.
High degree of quantitative and analytical skills.
Degree experience in appropriate supply chain, mathematical, engineering, or business degree.
APICS CPIM / CSCP or desirable.
Barriers to Success in Role
Inability to influence and handle team members.
Lack of credibility with among CoE Leadership and country collaborators (GMâs, Supply Chain Directors, and Leadership Teams).
Lack of analytical and planning skills
Lack of effective and clear interpersonal skills
Inability to be proactive and focus energies on valuable activities.
Inability to think in the future to anticipate problems and risks.
Celebrating our inclusive and diverse culture is core to Diageoâs purpose of âcelebrating life every day everywhereâ. This purpose is inclusive in nature, as it values everybody irrespective of background, gender, disability, religion, or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and donât let anything stop you from applying.
Character Is Everything
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