Senior Services Engineer

Job Summary

The Lead Service Specialist will be responsible for executing Healthcare Digital (RiS & PACS) installations, upgrades, services integrations, data migration, and product support.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements


  • Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment. Execute services integration and data migration
  • Daily interface with doctors and technicians on equipment status issues 
  • Act to ensure satisfaction to primary customers
  • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintain tools and test equipment properly and ensuring they are calibrated
  •  Identify Sales opportunities and communicate to the account team and assists in the growth and direction of the business in his/her geographic area
  • Work as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area
  •  Responsible for Warranty and PMS contract cost control
  •  Administration: Responsibly complete all administration tasks on time
  •  Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes play a leading role in complex and multifunctional system fixes
  • Installation: Play a leading role in complex and multifunctional rooms
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement


  • Qualified to Degree level or equivalent knowledge or work experience
  • Technical analytical skills 5 - 7 years Field Services experience
  • Minimum 5 years experience in PACS/RIS support
  • Minimum 4 years experience in RIS/PACS installations and upgrades
  • Data Migration and Services Integration Experience
  • Good understanding of HL7 and DICOM
  • Experience with medical IT systems
  • Understanding of Radiology and Cardiology workflow
  • Experience with Windows server environments
  • Experience with Linux/Unix environments
  • Experience with SQL and Oracle database applications
  • Experience with VMWare virtualization solutions

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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