Job Summary

The job holder will be responsible for sales target achievement within assigned territory; Achieve excellent PH of customer portfolio; Recruitment, training, and effective team management of Sales Team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Deliverables and Activities:

Sales Target Achievement within assigned Clusters:

  • Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters
  • Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
  • Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
  • Product Presentation- Carry out product presentations and exhibitions within assigned clusters
  • Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
  • Plans- Draw up weekly/Monthly route plans for the FPCs
  • Track Sales- Track daily/weekly/monthly sales target Vs actual with the FPCs
  • POS Location- Collaborate with CX, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

  • Sales Compliance- Drive sales process compliance within clusters
  • Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
  • Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
  • Product Choice- Ensure the right product is sold to the right customers
  • Field Clinic- Participate in Field clinic activities
  • Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
  • Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up, etc.

Recruitment, Training, and Team management:

  • Recruitment- Regularly recruit new Fenix Power Champions (FPC) within the territory
  • Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required
  • Meetings- Hold regular meetings with the RPCs
  • Training- Regularly train and retrain cluster team leads on the sales process, Sales pitch, products, Customer Service, etc.
  • Commission Structure- Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
  • Reward- Design reward and recognition schemes for high performing RPCs
  • Customer Forums- Participate in customer service forums, field clinics, weekly meetings with SCAs
  • Team Building- Drive #One Team goal within clusters via team building activities

After Sales Support:

  • Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve
  • Escalate issues- Escalate lingering issues to the FSMs
  • Quality Check- Daily/weekly checks on the quality of installations by FPCs
  • Swap stocks- Deploy and track swap stocks and children in the territory
  • Repossession- Repossess Fenix kits from fringe customers

Stakeholders Engagement:

  • Identify and organize official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials, etc
  • May represent the business during community engagements and goodwill activities

Reporting:

  • Send weekly/monthly reports on sales activities within the territory using the approved template

Required Skills and Experience:

  • BSc. Degree or Equivalent
  • 1 - 3 years experience working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
  • Experience in the FMCG, Micro-finance or Solar energy sectors would be an added advantage
  • Experience or passion for working in developing markets

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions-oriented)
  • Flexibility with the ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.

Location: Kogi State (Kabba/Egbe and Isanlu)

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