Role Summary: Sales Representative is responsible among other things to ensure that the company’s customers are attended to promptly and that the fragrance/ skin care store is optimally operational.
The requirements of this key result area will include but are not limited to-
Approach every customer with an enthusiastic and welcoming attitude.
Listen to identify customer needs and communicate with customers in a friendly and polite manner.
Utilize opportunities to up sell and/or link sell other products in addition to or to complement customers’ initial purchase.
Ensure continuous development in the area of product knowledge and skills update to be able to correctly prescribe products to customers.
Consult knowledgably with customers and seek opportunities for referrals while ensuring the customer returns for repeat patronage.
Ensure clients and customers receive excellent service at ALL times.
Anticipate customers’ needs and ensure they are satisfied as soon as possible also deal with customer enquiries and requests promptly and efficiently. Make sure requests outside areas of authority are referred immediately to an appropriate person and follow through to ensure customer satisfaction.
Ensure dissatisfied customers are acknowledged immediately and attended to without delay.
Introduce the company’s client registry to every customer and ensure client database is up to date.
Schedule consultations with clients for makeup services or to inform them about new products and/or upcoming product launches.
Document looks by taking photos and writing makeup sheets that can be referred to by other retail artists for future use.
Ensure appropriate actions are taken to minimize unpleasant side effects from the use of makeup tools and/or techniques
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand business requirements.
Suggest and arrange events and on-counter activities to ensure company’s business plan is achieved.
Minimum of Bachelor Degree in any discipline
Not more than 35 years’ of age
Male and female can apply but preferably female
Ability to stand for a long time on the store floor to sell products
Experience is not required but experience in Beauty Advisor or Skin Care role related, will be an added advantage
Salary: N55, 000 and above
Other sales incentives