1 month ago

Job Summary

The QC manager oversees the quality of all products and materials entering and leaving the business, as well as the staff involved in the oversight and testing of these products and materials.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.


Responsibilities:

Internal functions relating to food safety aspects of Spices:

  • Assist Technical staff with any unresolved issues or non-conformances (i.e.) of specification incoming ingredients or manufactured blends, expiring stock, customer complaints, etc; and advise corrective actions or authorize rejection for supplier upliftment, disposal, recall, etc.
  • Regular review of QC documents and requesting and/or editing (where applicable) and approving new QC procedures or changes to existing specifications or QC tests for specific ingredients.
  • Reviewing, approving, and signing off all ISO, GMP, and GLP documentation compiled or edited by QC staff.
  • Reviewing, approving, and signing off specification sheets compiled or edited by the Quality Coordinator, as relates to the QC department.
  • Alternating with Quality management to review, verify and sign off relevant completed checklists, micro results, QC sheets, etc
  • Present and involved with major food safety audits by accreditation bodies and key customers.


External customer-distributor-related functions:

  • Discussing, reviewing, and approving product-related questionnaires pertaining to all aspects of QC.
  • Reviewing and approving customer complaint reports written by QC.
  • Communication by e-mail, official letterhead statements, or telephone calls with customers or distributors, or suppliers in response to queries and requests that are not able to be answered by other technical staff due to lack of knowledge or accountability.
  • Researching the internet or books or requesting information from suppliers directly or through relevant Technical staff or Purchasing staff in response to new, unusual, queries received from customers or distributors relating to ingredients in our products.
  • Training relevant technical staff on the results of research and/or making this information available to all technical staff on the database or public drive folders.
  • Direct communication by e-mail, or telephone with customers or distributors in response to a food safety or quality control-related query.


Internal functions relating to production and product issues at Spices:

  • Take part in taste panels and/or functional evaluations of raw materials, spice blends, and end products with other members of the technical team
  • Replacement of raw materials – Advising staff on evaluation testing procedures for the replacement of raw materials due to temporary supplier shortages, discontinuation of raw materials by supplier or price constraints, or internal ingredient consolidation.
  • When applicable, advice and assistance with the product evaluations as requested R and D Executive and/or R and D staff.
  • When needed, signing offloaded job cards with detailed replacement instructions.
  • Where applicable, formulate rework cards for production errors and batches out of specification to be reworked into the next manufactured batch of the same or similar product blend.
  • Where applicable, formulate rework cards for expired or returned stock to be reworked into a currently manufactured batch of the same or similar product blend.
  • Extracting information for internal use by Technical staff, using MS Query and Excel, and Excel formulas and filters e.g. ingredient where used reports for currently manufactured items
  • Correcting errors or outdated information
  • Setting and evaluating staff KPIs as relates to the QC department.
  • Regular review of staff work outputs and competencies and training as required.
  • Ensuring appropriate online management of quality as relates to allergens, metal detection, foreign matter control, cleaning, and related quality requirements.
  • Ensuring appropriate online management of quality in the Blending Department
  • Ensure all QC-related documents are completed accurately and with integrity.
  • Ensure that systems and checks are in place to verify that all batch production records (job cards) are completed accurately and with integrity.
  • Ensure that NCRs and ARs are raised and completed by appropriate departments as relates to deviations detected and raised by QC.
  • Review all NCRs and, where appropriate, ARs raised against the QC department and ensure that appropriate CAPA is in place to prevent recurrence.
  • Work with Production Management to ensure that appropriate Blending and Packing procedures are implemented as required when new products are introduced into the Factory.
  • Assist with the development of BI reports and SharePoint systems for the effective management and control of the QC laboratories. Reports will also be used to feedback to management on the operational effectiveness of the QC laboratory.

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