Partnership & Business Onboarding Executive

Responsibilities:

Partner Acquisition & Integration:

• Identify, approach, and sign agreements with transport companies (e.g., intercity bus services, rail operators), utility providers (airtime, data, electricity, cable TV) and service users.
• Manage the end-to-end onboarding process, from initial contact to integration and activation on the SmartTap platform.
• Support technical and operational teams during partner integration to ensure a smooth transition.

Partner Training & Enablement:

• Conduct comprehensive training sessions for partner and merchant staff on the use of SmartTap portal tools and NFC phone-to-phone payment features.
• Provide ongoing support and refresher sessions as needed.
• Create user guides, FAQs, and best-practice materials to enhance partner engagement and usage.

Relationship Management & Support:

• Serve as the primary liaison between SmartTap and partner organisations, maintaining strong and collaborative relationships.
• Gather partner feedback to help improve the SmartTap platform and customer experience.
• Work closely with the business development, operations, and technology teams to address partner needs quickly and effectively.

Reporting & Target Achievement:

• Achieve monthly and quarterly onboarding targets.
• Submit regular performance and progress reports to the management team.
• Monitor key metrics such as partner activation, transaction volumes, and service adoption rates.

Requirements:

• 3+ years of experience in partnerships, business development or B2B account management (preferably in the banking, fintech, payments, or transport sector)
• Ability to work independently and achieve results in a fast-paced, target-driven environment.
• Familiarity with CRM tools, SaaS products, digital payment systems, ticketing platforms, or NFC technology is an advantage.