Operations Manager

Strategic Execution & Market Support:

• Support executing go-to-market strategies and expansion plans across target markets.
• Conduct localised market research to understand user behaviour, financial needs, and operational risks.
• Identify and assess growth opportunities, customer segments, and partner channels.

Partnership & Relationship Coordination:

• Act as the operational point person for engaging with financial institutions, tech partners, and regulatory bodies. 
• Coordinate partnership onboarding, due diligence, and ongoing relationship management.
• Represent the leadership team in ecosystem events, stakeholder meetings, and partnership engagements.

Cross-Functional Operations:

• Work closely with product, marketing, compliance, and finance teams to ensure smooth operational flow.
• Gather frontline feedback from users, partners, and stakeholders to inform product and process improvements.
• Ensure alignment between ground-level realities and strategic priorities set by the executive team.

Project Management & Reporting:

• Track progress of key initiatives and flag issues or delays proactively. 
• Prepare status reports, dashboards, and decision memos for leadership review.
• Own special projects or pilots that test new operational models, markets, or product features.

Requirements:

• Bachelor’s degree in engineering, science, business, economics, finance, or a related field (an MBA is a plus).
• 2+ years of experience in strategy, operations, consulting, or fintech/business development.
• Proven ability to execute complex projects in a dynamic, fast-paced environment.
• Strong interpersonal and communication skills, with a bias for clarity and action.
• Comfortable working in ambiguous environments and finding structure in chaos.
• Experience with financial or SaaS products in emerging markets is a strong plus.
• Familiarity with digital financial systems, customer onboarding processes, and regulatory considerations.
• A self-starter who thrives on ownership and execution.
• Comfortable switching between big-picture thinking and on-the-ground operations.
• Driven by impact, curious by nature, and resilient in the face of challenge.