Operations Officer

Responsibilities:

• Prepare and review monthly, quarterly, and annual budget variance reports, identifying and presenting areas of concern and potential areas of improvement for senior management
• Monitor and identify opportunities to increase income and/or reduce expenses such as managing utility expenses, increasing recoveries from residents, appealing real estate tax re-assessments utilizing third-party consultants, etc.
• Assist with due diligence on markets and properties for new development projects and with the transition of newly completed properties into portfolio asset management platform
  
• Review and audit property performance vs. budgets, communicating with the corporate office and ownership entities as necessary
  
• Maintain good rapport with all prospective and current residents, vendors, and team members
• Have a good knowledge of lease terms, specifications, and policies
• Ensure resident records are properly maintained
• Oversee the approval of lease applications, preparation of leases, move-ins, move- outs, and confirm residences are move-in ready
• Conduct constant and continuing market research to serve as an input to setting rents and leasing specials
• Apply established sale and marketing strategies to increase traffic, maintain closing ratios and meet or exceed budgeted occupancy
• Audit and approve maintenance and other vendor invoices
• Own and ensure completion of all proactive maintenance and service activities, including preventative maintenance
• Oversee and support daily operations, including answering calls, showing residences, performing inspections, and any necessary paperwork, posting rent, etc.
• Handle any escalated resident issues
• Maintain good rapport and continue to develop strong relationships with our third- party owners
• Prepare and update occupancy and maintenance-related manuals

Requirements:

• B.Sc. in real estate, estate management, business administration, finance, or a related field.
• 3–5 years of relevant experience in real estate operations and property management.
• Proven experience managing real estate/property operations, including leasing, occupancy, maintenance, tenant/resident relations, and vendor management.
• Strong knowledge of budgeting, financial reporting, cash-flow management, and variance analysis.
• Strong customer service, communication, and relationship-management skills, with the ability to manage residents, clients, vendors, and third-party owners.
• Strong leadership, problem-solving, organisational, and multitasking skills, with proficiency in Microsoft Office and the ability to work independently in a fast-paced environment.
• Have a customer-first mindset with the desire to go above and beyond in order to ensure client satisfaction while being able to adapt to varying personalities and workstyles
• Ability to thrive in a fast-paced environment where responsiveness is critical
• Previous direct customer service experience required
• Strong organizational skills with the ability to prioritize tasks based on urgency
• Ability to work independently and also to work closely with other team members
• Strong understanding and experience with budgets and reporting
• Superior attention to detail, high energy and positive attitude
  
• Ethical and professional conduct and integrity beyond reproach
• Passionate about thriving in an entrepreneurial work environment and is self-motivated
• Strong problem-solving skills

Remuneration: NGN 500,000 Monthly Gross