Operations Manager

Responsibilities
Manage the end-to-end supply chain covering the warehousing, handling, and dispatch of mattresses, textiles, home fragrances, protectors, and hospitality goods.
Maintain precise stock levels across all product categories to prevent stockouts and eliminate overstock waste.
Negotiate contracts with freight carriers, manufacturers, and logistics partners to optimise shipping costs and lead times.
Oversee the Inventory Officer in maintaining real-time stock accuracy and reconciling physical counts against system records.
Interface with the Storekeeper on storage protocols, product placement, and warehouse organisation standards.
Implement and enforce rigorous inspection protocols for linens, duvets, towels, and all hospitality-grade products to ensure they consistently meet Vivano’s quality benchmarks.
Work with the Quality Control Officer on escalation decisions, product rejection thresholds, and supplier performance reviews.
Maintain a return and defect rate below the agreed threshold by building proactive quality checkpoints into the fulfilment process.
Ensure all products leaving Vivano’s warehouse meet the presentation, labelling, and condition standards expected by retail and B2B clients alike.
Guide the Business Development Officer in identifying, prospecting, and converting high-value B2B clients including hotel chains, boutique, guesthouses, short-let operators, and property management groups.
Review and approve B2B proposals, pricing structures, and contract terms before submission to clients.
Develop product bundles and client-tiered offerings that align Vivano’s inventory with the specific needs of hospitality
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