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1 month ago

Job Summary

We are looking to hire a suitable candidate to conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Carry out Duty Management shifts as required
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Be responsible for maximising profit through the consistent delivery of the highest standard of service.
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.


Requirements:

  • Minimum academic qualification of a bachelor's degree in any related field
  • At least 2 years of working experience
  • Strong leadership and organizational skill

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