NOC Support Engineer

Job Summary

The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycles of operations
  • Monitor MainOne’s network providing updates, status, and performance of all network components, capacity services, etc.
  • Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications, Skills & Competencies:

  • Either a BSc or HND Electrical/Electronic Engineering or related discipline
  • Minimum of 3 years of experience in the configuration, operations, and maintenance of optical fiber SDH and wireless network equipment
  • Knowledge of IP devices will be a plus
  • Knowledge of Ubiquiti or Ceragon radio
  • Strong analytical and problem-solving skills
  • Strong Knowledge of DWDM/OTN technology
  • Good Knowledge of Huawei OSN series equipment
  • Strong knowledge of PtP/PtMP Microwave technologies
  • Knowledge of basic TCP/IP configurations and troubleshooting
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Excellent and effective communications skills, both orally and in writing
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter, and other signal testing tools/instruments

Demands of the Job:

  • This is a shift based role
  • The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond

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