Manager - Roaming Operations.MTN GlobalConnect

The Roaming Business Operations Manager shall ensure the leadership and performance for the Roaming Hub in all of the following areas operationally:

Bayobab positioning as the best Roaming hub provider in Africa and the Middle East. Management: provide operational advice, oversight, and coordination with the SM, colleagues, and Bayobab stakeholders internally OpCo: Establish and maintain direct relationships to MTN OpCo technical and network teams.  Reporting: Creation and presentation of regular reporting about technical operations performance, as well as MTN OpCo and Roaming Partner (âRPâ) engagement Roaming Partners: Ensure the end-to-end engagement with RPs in terms of coordination, management, and onboarding in Business Operations Roaming Testing: IREG, TADIG, & GRQ testing performance, vendor management, and SIM Card Administration Roaming VAS: Maintain oversight and reporting over the performance of Traffic Steering, Messaging, BRG, GLR, & VHE Solutions  Insourcing: engagement with internal process vendors, e.g. Managed Services and Finance Outsourcing: Engagement with external process vendors, e.g. signalling, testing, and RVAS Processes: Ensure the end-to-end documentation and understanding of operational processes

The Roaming Business Operations Manager will be accountable to achieve the following core KPAâs:

Representation: Technical and contractual representation of the Roaming Hub internally and externally Engagement: With OpCoâs, RPs, internal cross-functional stakeholders, and external vendors Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas Testing: Ensure the planning and reporting of all IR Service Opening & Testing (SOT), as well as any issues with the external vendor RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCoâs Vendors: Ensure management and accountability of outsourced processes and engagement with vendors