Manager - Digital Care and Contact Centre.Customer Experience

We are a leading telecommunications company that is in the process of transforming into a technology company, and build the largest and most valuable platforms, drive industry leading connectivity, create shared value and accelerate our portfolio transformation.

Our goal is to create a culture that values innovation, agility, and learning, where everyone feels included and where data is leveraged to create value for our customers, in order to support delivery of our ambition.

Skills;

Customer-centric mindset and deep understanding of the importance of delivering exceptional customer experience. Strong digital Skills. Excellent communication skills. Project Management skills. Strong leadership and people management skills. Proven ability to lead and manage change initiatives.  Excellent analytical and problem-solving skills. 

General working conditions: (E.g. shift work, driver license, specific tools, special clothing, environmental requirements, etc.)

Normal MTN Benin working conditions May be required extend hours Anywhere/Anytime work

Continuous Risk & Compliance Management & Reporting

Perform and encourage continuous and effective risk management practice within your activities. Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).