Key Account Manager

Job Summary

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

  • As Key Account Manager, you will also bring in new business from existing clients or contacts and develop new relationships with potential clients.
  • The ideal candidate should be able to initiate, build, and maintain strategic relationships with key customers.
  • He should be an energetic, motivated, and articulate team player who is passionate about account management and customer experience.
  • He or she will be apt in building strong relationships with strategic customers.
  • You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
  • To be successful as a Key Account Manager, you should be able to improve business and marketing strategies, manage multiple key accounts without compromising on the quality of services provided, as well as analyze data and sales statistics.
  • You should be passionate about exceeding client expectations.

Key Tasks:

  • Acquire a thorough understanding of the needs of our key customers and partners as well as their requirements.

  • Develop and maintain trust relationships with a portfolio of major clients in order to keep them and increase their order values. 

  • Grow the company's revenue by ensuring that key clients and partners are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions, and training workshops. 

  • Create and provide support for a network of sales agents

  • Collaborate with the sales team to maximize profit by up-selling or cross-selling

  • Negotiate contracts with key clients and meet established deadlines for the fulfillment of each client's long-term goals.

  • Ensure the correct products and services are delivered to customers in a timely manner

  • Create relevant documentation to guide relationships with key clients and partners. 

  • Serve as the link of communication between key customers and internal teams

  • Collaborate with the internal team to resolve any issues and problems faced by customers and deal with complaints to maintain trust.

  • Play an integral part in generating new sales that will turn into long-lasting relationships

  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics


    Entry Requirements

    • Four to seven years’ previous work experience in sales, management, key account management, or relevant experience

    • Proven results of delivering client solutions and meeting sales goals

    • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

    • Excellent organizational skills

    • BSc/BA in business administration, sales, or relevant field

    Proficient requirements

    • Good knowledge of the agricultural value chain and actors, most especially the livestock value chain.

    • Proficient use of the Internet, computer applications, CRMs, web applications, and mobile applications.

    • Good understanding of the states in Nigeria, their geography, and their agricultural peculiarities. 

    • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

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