IT Technical Support Engineer

Dancom Technologies Limited

Job Summary

Responsible for computer system and software maintenance and repair

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • Assists with computer equipment purchasing and installation
  • Maintains networks and connectivity for users
  • Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications
  • Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time
  • Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting

Requirements:

  • Knowledge of basic computer hardware
  • Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)
  • Extensive application and infrastructure support experience
  • Working knowledge of a range of diagnostic utilities/ Systems analysis
  • Ability to troubleshoot/ research into a wide range of technology issues
  • Time management
  • Very good written and oral communication skills
  • Ability to work under pressure.
  • 2+ years of IT Technical Support experience

Benefits:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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