IT Support Officer

Responsibilities:

• Ensure POS Network Connectivity
• Ensure network connectivity to banks
• Cleaning and tuning of user desktops, laptops, and printers
• As needed, ensure that all network devices and systems are PCI-DSS compliant.
• Ensure that Internet access connectivity is reliable for transaction and email processing.
• Ensure all anti-virus databases are updated frequently as required.
• Ascertain that the WAN connection to the DR site is optimal.
• Ensure that all security and communications devices are optimally functioning with the latest patches and firmware.
• Execute an information security strategy to proactively identify risk and drive remediation.
• Ensure that all physical and logical controls that govern the data center are adhered to.
• Ensure efficient and timely deployment of fixes and patches.
• Ensure that all critical security patches (OS and Database) on all servers are up-to-date and tested before applying them to the production servers
• Ensure that all warning and critical event logs are reviewed using the SolarWinds application and escalated to the responsible unit.
• Ensure that all servers have antivirus software and that the signatures are up-to-date.
• Ensure that enterprise storage and server firmware are regularly updated to ensure the availability and integrity of data.
• Build effective relationships with key stakeholders who support IT infrastructure, applications, processes, and operations.