Icecool Contracts Limited

IT Support Analyst

Icecool Contracts Limited

Engineering & Technology

IT & Telecoms NGN 75,000 - 150,000 Negotiable Plus Commission
New
1 week ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Resolving support requests and providing support through various ways to outsourced clients.
  • Tasked with diagnosing & solving both hardware and software incidents, escalating incidents where necessary
  • Configuring new IT equipment and system upgrades.



Requirements:

  • At least 3 years of experience with Microsoft Office 365 (including SharePoint & MS Teams)
  • Experience with Active Directory and knowledge of Azure Active Directory
  • Working Knowledge of MAC OS
  • Working knowledge of Mobile Phones and Mobile Connectivity with iOS and Android
  • Networking devices including Routers, Firewalls, WAPs, and Switches
  • To be ITIL aware and to follow relevant policies and procedures
  • To have great written and verbal communication skills
  • Great customer services skills
  • Knowledge of Web skills is a plus but not essential

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