Housekeeping Floor Attendant

Responsibilities:

• Reports check-out rooms immediately after inspection by phone call to the HK office.
• Cleans guest rooms according to the procedure.
• Ensures that guest preferences are met all the time.
• Picks up a service area, pantry, corridors, and exit stairwells on a regular basis.
• Keeps the service area, pantry, and trolleys clean and tidy.
• Exchanges the linen with laundry and linen room.
• Ensures laundry, dry cleaning, and pressing are delivered.
• Reports fixtures or other items that need maintenance repair to the HK office.
• Reports any illness of guests and accidents.
• Sells the products to customers.
• Reports the minibar consumption to the HK office.
• Be alert of suspicious characters in the hallways and report immediately to the security department.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update the status of rooms cleaned on the assignment sheet.
• Return and restock cart at end of shift.

Requirements:

• Minimum academic qualification of HND/BSc Graduate degree in any discipline  
• Experience of two (2) - three (3) years in a related position
• Service-orientated, pleasing personality and leadership capabilities.
• Good health, neat and pleasant appearance
• Proficiency in computer programs like MS Word, and Excel and working experience in hotel software like Opera, Protel, Fidelio, etc. is an added advantage.