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1 month ago

Job Summary

Personnel Consult Solution is representing our client, a reputable Hotel, in recruiting a suitably qualified candidate for the position of hotel manager. As a hotel manager, you will oversee all aspects of the hotel's operations to ensure the highest level of guest satisfaction, profitability, and compliance with company standards and policies.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 4 years

Job Description/Requirements

Responsibilities:

Operations Management: 

  • Oversee day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage services.
  • Implement and enforce company policies and procedures to maintain high standards of quality and efficiency.
  • Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take appropriate actions to improve performance.

Staff Management:

  • Recruit, train, and supervise hotel staff, including front desk clerks, housekeepers, maintenance workers, and restaurant staff.
  • Conduct regular performance evaluations and provide coaching and feedback to ensure staff members are meeting performance expectations.
  • Foster a positive work environment and promote teamwork and collaboration among staff members.

Guest Services:

  • Ensure that guests receive prompt, courteous, and personalized service throughout their stay.
  • Address guest complaints and concerns in a timely and effective manner to resolve issues and ensure guest satisfaction.
  • Implement guest loyalty programs and other initiatives to enhance guest satisfaction and encourage repeat business.

Financial Management:

  • Develop and implement annual operating budgets and financial plans to achieve revenue and profitability goals.
  • Monitor expenses and revenue streams to identify opportunities for cost savings and revenue optimization.
  • Negotiate contracts with vendors and suppliers to ensure competitive pricing and high-quality goods and services.

Marketing And Sales:

  • Develop and execute marketing strategies to attract new guests and increase occupancy rates.
  • Collaborate with sales and marketing teams to identify target markets and promotional opportunities.
  • Utilize online and offline marketing channels, including social media, OTA platforms, and local advertising, to drive bookings and revenue.

Facilities Management:

  • Oversee the maintenance and upkeep of the hotel's facilities, including guest rooms, common areas, and grounds.
  • Ensure compliance with health, safety, and building code regulations to maintain a safe and comfortable environment for guests and staff.
  • Plan and oversee renovation and capital improvement projects to enhance the hotel's physical assets and guest experience.


Requirements:

  • Bachelor's degree or HND in hospitality management, business administration, or a related field (preferred).
  • Proven experience in hotel management or a similar role, with a track record of success in achieving operational and financial goals.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Knowledge of industry trends, market dynamics, and best practices in hospitality management.
  • Proficiency in hotel management software and the Microsoft Office suite.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Certification in hotel management or related areas (e.g., Certified Hotel Administrator) is a plus.


Method of Application

Interested and qualified candidates should send their CVs using the job title as the email's subject.

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