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2 weeks ago

Job Summary

To execute initiatives aimed at sustained profitable growth of the Retail Deposits portfolio across Retail Banking-Personal Banking, Elite & Royalty Segments. To ensure processes are in place to sustainably on-board retail accounts and to improve end to end efficiency of the retail deposits portfolio.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Responsibilities:

  • Oversee the MIS requirements for Retail Deposit Products.
  • Responsible for the overall profitable growth of all Retail Deposit Products.
  • Responsible for the overall growth of New to bank accounts.
  • To work closely with Treasury in offering competitive Investment rates to our customers.
  • Identify banking needs and customer expectations through feedback loop from focus sessions with the Segments Team.
  • Process & account management for all current, savings, investments and FCY related changes with stakeholders - Service Assurance, Branch Services,  CPC, Revenue Assurance, Treasury, Foreign Operations Legal and Compliance, Operations and Technology Team etc to improve customer satisfaction.
  • New product development and existing products optimization.
  • Carryout competitor analysis and conduct customer research to ascertain customers’ expectations on deposit rates and products.
  • Work with Segment Managers to fine tune process and product features as required.
  • Review account opening/maintenance issues, dormant accounts issues, policy changes and procedures optimization as it concerns retail deposits.
  • To review and revise fees and charges, terms, and conditions periodically as per regulatory requirements
  • Design and strengthen systems, controls, processes, and procedures as it relates to retail deposits.
  • Undertake in activities such as quarterly retail campaigns and training of frontline staff, market storms to assist in product adoption and penetration, new product activation and launch.
  • Reduce dormancy and inactive accounts ratio in line with Budget.
  • Ensure all retail deposit product offerings are in line with regulatory guidelines.
  • Communicate product updates and policy changes or offerings to frontline staff.
  • Drive initiatives required to achieve product marketing and sales strategy.
  • Work with Sales and Distribution to coordinate and oversee the focused implementation of marketing and sales campaigns of deposit products at our Branches.
  • Portfolio review, monitoring and optimization.
  • Drive account opening initiatives and partnership across Retail Banking
  • Drive partnership to grow retail deposits position.
  • Growth in Banca Policy Count and Premium(revenue).


Requirements:

  • Minimum of 2nd class lower (B.sc or B.A or HND) in the sciences or social sciences from a recognized & accredited institution.
  • A master’s in business administration or MSc in any Business Related Field from any recognized & accredited institution.
  • 8 – 10 years minimum cognate work experience as a product manager or in any marketing/sales related roles


Skills/Competencies

  • Design Thinking
  • Digital product management
  • Good time management
  • Good team player and interpersonal skills


Job Knowledge

  • Good numerical Skills
  • Good analytical skills
  • Good communication skills
  • Good use of Microsoft office suites
  • Sound understanding of Financial Statements, Financial Analysis and Liquidity Management 

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