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3 weeks ago

Job Summary

This role is accountable for the execution of tactical business plans at operational level.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
  • Manages direct Technical Team
  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
  • Integrates decision making across all of these spectrums.
  • Contributes to projects impacting on business deliverables (Delivery of level three plans).
  • Makes major operational decisions within business plan.
  • Provides operational and best practice context for internal environment.
  • Builds relationships with peers and or colleagues that impact across business areas.
  • Responsible for infrastructure management in area of responsibility.
  • Responsible for IT Contracts Management.
  • Responsible for change management around IT implementations and upgrades.
  • Responsible for clear and effective communication to team and business.
  • Provides technical consulting services where required.
  • Accountable for financial management in area of responsibility.
  • Manages Projects.
  • Aligns technology to business needs."

 

Key Result Areas

Vendor & Contract Management

  • Manages the relationship between service providers and including negotiations, contractualization, service and support (SLAs).

 

Management Effectiveness:

  • Manages service delivery through a team of managers over periods of 3 months to 1 year.
  • Drives operational excellence through area of supervision.
  • Provides operational and best practice context for internal environment.
  • Develops MOs and specialists under supervision.
  • Selects potential MOs to sustain pipeline.


Building Relationships:

  • Builds relationships with peers and/or colleagues that impact across business areas.


Technical Consultation:

  • Provides consultancy services where required.


Operational Efficiency:

  • Accountable for execution of tactical business plans at operational level.
  • Makes major operational decisions within business plan.
  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
  • Ensures the effectiveness and appropriateness of operational processes.


IT Service Delivery Management:

  • Oversees the functional unit and is accountable for the efficient operation of the area.
  • Ensures continuous service and systems security.
  • Responsible for aligning technology and technology support to business needs.
  • Responsible for infrastructure management in area of responsibility.


Governance & Compliance:

  • Accountable for governance and compliance at an operational level.

Consulting:

  • Provides technical and solutions advice.

Budget Control:

  • Responsible for the financial management of the area, including budget and expense monitoring.


Requirements:

  • Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Engineering, Accounting from accredited institutions 
  • 3 - 5 years first-line management experience.

       

Please note that only shortlisted candidates will be contacted 

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