Head of Commerce

Head of Commerce

Company: Strivo Labs

Location: Lagos, Nigeria (Hybrid)

Employment Type: Full-time

Reports to: Managing Director

Strivo Labs is a digital transformation and technology company building scalable solutions across e-commerce, SaaS, automation, fintech-style systems, talent platforms, and enterprise digital infrastructure. We partner with businesses across Africa and the diaspora to design, build, and scale technology-enabled operations that drive growth, efficiency, and revenue.

ROLE OVERVIEW

The Head of Commerce will own and scale Strivo Labs’ end-to-end commercial function. This role is responsible for revenue strategy, marketplace growth, product monetisation, payments and billing systems, partnerships, and go-to-market execution across Strivo’s digital products and platforms.

This is a senior leadership role for a commercially minded operator with deep experience across e-commerce, technology products, SaaS, and financial services ecosystems.

KEY RESPONSIBILITIES

Commercial Strategy & Revenue Growth

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Develop and execute Strivo Labs’ overall commerce and revenue strategy across all products and services.

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Design pricing, packaging, and monetisation models including subscriptions, transaction fees, enterprise licensing, and usage-based billing.

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Own commercial targets, forecasting, and P&L performance.

E-commerce & Marketplace Leadership

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Lead the growth and optimisation of marketplace platforms and client e-commerce solutions.

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Oversee vendor acquisition, onboarding, category management, and merchant performance.

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Drive GMV growth, conversion optimisation, customer retention, and repeat transactions.

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Build strong logistics, fulfilment, and merchant success frameworks.

Product Commercialisation (SaaS & Digital Products)

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Lead go-to-market strategies for Strivo’s SaaS and digital products, including Strivo OmniDial, CRM, automation tools, and portals.

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Work closely with Product and Engineering to align roadmaps with commercial opportunities.

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Drive customer acquisition, retention, expansion, and cross-sell strategies.

Payments & Financial Services Ecosystem

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Oversee payment infrastructure, billing systems, invoicing, settlements, and revenue assurance.

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Manage integrations with PSPs, fintech platforms, and banking partners.

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Implement controls to minimise fraud, chargebacks, revenue leakage, and settlement delays.

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Ensure compliance with applicable financial and data protection regulations.

Sales, Growth & Partnerships

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Build and scale B2B and B2C sales pipelines across Strivo’s offerings.

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Lead strategic partnerships with fintechs, telcos, logistics providers, and technology platforms.

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Develop channel and reseller programmes to accelerate distribution.

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Collaborate with Marketing to drive demand generation and growth campaigns.

Data, Performance & Reporting

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Establish dashboards and reporting frameworks to track revenue, GMV, churn, LTV, CAC, and product usage.

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Use data to inform pricing, growth decisions, and product prioritisation.

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Provide regular commercial performance updates to leadership.

Team Leadership & Operations

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Build and lead a high-performing commerce organisation covering sales, marketplace operations, onboarding, and partnerships.

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Set clear KPIs, accountability structures, and execution rhythms.

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Foster a culture of ownership, speed, and customer focus.

REQUIREMENTS

Experience

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7–12+ years of experience in commerce, revenue, or growth leadership roles within e-commerce, SaaS, fintech, or technology-driven businesses.

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Proven track record scaling a marketplace, digital product, or technology platform.

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Strong experience with payments, billing systems, and financial services integrations.

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Experience operating across both B2B and B2C models.

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African market experience is strongly preferred.

Skills & Competencies

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Strong commercial and strategic thinking.

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Deep understanding of marketplace economics and SaaS monetisation.

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Excellent negotiation, partnership, and stakeholder management skills.

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Data-driven decision-making and financial acumen.

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Ability to work closely with technical teams and translate product into revenue.

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Strong leadership, communication, and execution capability.

Education

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Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.

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MBA or relevant postgraduate qualification is an advantage but not required.

WHY JOIN STRIVO LABS

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Opportunity to build and scale commerce across multiple high-growth platforms.

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High ownership, leadership visibility, and strategic influence.

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Work at the intersection of technology, commerce, and financial innovation.

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Competitive compensation with performance-based incentives.

APPLICATION INSTRUCTIONS

Interested candidates should submit the following:

1.
Updated CV

2.
A short note outlining relevant commerce, e-commerce, SaaS, or fintech experience

3. Notice period

4. Availability for interview

5. Salary expectations

📩 Send applications to: hiring@strivolabs.com

📌 Email subject: Head of Commerce – Application

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