Head, Information Technology

Responsibilities:

• Determine the architecture of the proposed IT systems
• Serve as an internal consultant to the business regarding new or modified applications
• Proffer professional advice on systems architecture
• Recommend and deploy suitable technologies to support business needs
• Improve processes and monitor third-party compliance with SLAs and KPIs
• Develop and enforce strategies, policies, and procedures for application development, testing, and deployment
• Develop fault/problem trend analysis and prepare service improvement plans to address identified gaps
• Ensure timely resolution of reported faults and log incidents for further actions
• Identify and analyze IT risks, evaluate processes and develop practical solutions to mitigate the risks
• Define, document, and ensure that information security is incorporated throughout the lifecycle of all systems supported
• Manage the infrastructure, including firewalls, switches, databases, VoIP, malware protection software, and other processes
• Review and provide feedback on security plans and procedures regarding all aspects of LAN, WAN, server, and Desktop systems, as applicable
• Perform Problem, Change, and Release Configuration Management as it relates to Application Security.
• Lead all IT projects for the organization. Project plan and execute as per timelines and quality standards.
• Ensure timely implementation, systems upgrade, integration, and deployment of relevant IT systems
• Track the technical progress of IT projects to ensure compliance with or enhancement of existing architecture or design.

Requirements:

• Bachelor of Science degree in Computer Science or any other related discipline
• An IT related Professional qualification will be an added advantage
• Minimum 10 years of working experience including 7 years in IT operations and at least 5 years at senior IT/ management level/ in a supervisory capacity
  
• Expert knowledge of IT best practices, regulations, and policies
• Experience managing IT projects and rolling out IT infrastructures across various technologies
• Excellent verbal and written communication skills, and active listening
• Proficient in Microsoft Office Suite and other relevant software
• Strong problem-solving, critical thinking, and decision-making skills
• Excellent project management skills, including organization, planning, and prioritizing
• Good presentational skills
• Reasonable numeric skills
• Innovative in respect of service quality and ways in which it can be improved
• Patient and tolerant
• Experience in the implementation of a Laboratory Information Management System and other medical diagnostics systems is desirable (though not a must).