Fashion operations

We are recruiting for a Fashion Operations & Client Experience Manager to support the day-to-day running of a fashion business.

This role combines customer service, business operations, and logistics coordination, and is ideal for someone highly organised, client-focused, and operationally strong.

The successful candidate will act as a key point of contact between customers, internal teams, and external partners, ensuring smooth operations across the business.

Key Responsibilities

•
Manage customer service and client communications across email, social platforms, and order enquiries

•
Oversee order processing, fulfilment, and delivery coordination

•
Liaise with couriers, suppliers, and logistics partners to ensure timely dispatch and issue resolution

•
Support business operations, including inventory tracking, reporting, and workflow management

•
Handle returns, exchanges, and customer resolutions professionally

•
Maintain accurate records, systems, and operational documentation

•
Support management with day-to-day business administration and process improvement

Requirements

•
Experience in customer service, operations, logistics, or business management (fashion or retail preferred)

•
Strong organisational and time-management skills

•
Confident communicator with a client-first mindset

•
Ability to manage multiple tasks and priorities simultaneously

•
Experience working with orders, inventory, shipping, or fulfilment processes

•
Comfortable using digital systems, spreadsheets, and CRM/order platforms

•
Professional, reliable, and detail-oriented

•
Ability to work independently and take ownership of operations

<