Executive Assistant

Responsibilities:

Executive & Strategic Support:

• Act as the primary liaison between the GMD and internal/external stakeholders.
• Support execution of group-wide strategic initiatives and special projects.
• Track strategic priorities, board directives, and management resolutions.
• Prepare briefing notes, executive summaries, and talking points for meetings and engagements.

Governance, Board & Management Coordination:

• Coordinate Board, GEC, MANCO, QBR, and other executive-level meetings.
• Prepare and circulate agendas, board papers, minutes, and action trackers.
• Track follow-ups, deadlines, and accountability across leadership teams.
• Support governance documentation, statutory records, and compliance processes.

Cross-Border & Subsidiary Coordination:

• Coordinate activities across subsidiaries in Nigeria, Ghana, Kenya, Uganda, Ethiopia, Côte d’Ivoire, and other regions.
• Serve as a central communication hub between group leadership and country teams.
• Ensure alignment of group strategy, reporting, and timelines across regions.

Business Operations & Performance Tracking:

• Support performance management processes, including KPIs, dashboards, and management reports.
• Track budgets, forecasts, and high-level financial performance in collaboration with Finance.
• Support deal tracking, pipeline reviews, renewals, and annuity business monitoring.
• Coordinate documentation for audits, renewals, contracts, and vendor engagements.

Stakeholder & Partner Management:

• Interface with OEMs, strategic partners, consultants, and advisors.
• Coordinate meetings, presentations, and follow-ups with partners.
• Maintain professional relationships on behalf of the GMD.

Service Delivery & Transformation Support:

• Support service delivery, ITSM, and Service Desk transformation initiatives.
• Assist with SOP development, organograms, KPI/KRA frameworks, and training roadmaps.
• Monitor execution of operational improvement initiatives.

Communication & Information Management:

• Manage confidential information with the highest level of discretion.
• Draft, review, and refine executive-level communications and correspondence.
• Ensure clear, timely, and professional communication across stakeholders.

Travel, Logistics & Scheduling:

• Manage complex calendars, travel itineraries, visas, and logistics for the GMD.
• Coordinate local and international travel arrangements.
• Anticipate scheduling conflicts and proactively manage priorities.

Requirements:

• Strong executive presence and professional judgment.
• Excellent written and verbal communication skills.
• close attention to detail and strong organizational skills.
• Ability to manage multiple priorities under pressure.
• Strong stakeholder management and interpersonal skills.
• Financial, operational, and business reporting awareness.
• Confidentiality, integrity, and discretion.
• Bachelor’s degree (Business, Management, Administration, or related field).
• 5–8+ years’ experience in executive support, operations, or project coordination.
• Experience working with senior executives and boards.
• Exposure to multi-country or group structures is a strong advantage.
• Strong proficiency in Microsoft Office and collaboration tools. 

Key Success Factors:

• Proactive anticipation of the GMD’s needs.
• Ability to connect strategy to execution.
• Strong follow-through and accountability.
• Trusted partner to leadership and teams.