Customer service representative

Job Summary

We are recruiting to fill this position.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Comfortable with using computers

  • Ability to stay calm when customers are stressed and upset

  • Ability to learn fast

  • Strong phone and verbal communication skills along with active listening

  • Knowledge of Sports betting is desirable.

  • Previous experience in customer support within a betting industry will be an added advantage.


    Candidates in Warri can also apply.

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Lagos
| Full Time |
NGN Confidential
Lagos
| Full Time |
NGN 150,000 - 250,000