New
2 weeks ago

Job Summary

We are looking for a talented, eager, content customer service officer to join our team and have full responsibility across our platforms.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Manage all orders
  • Answer customer inquiries via phone, email, and in-person
  • Update customer records in the system, including notes about interactions
  • Manage Social Media Page(s)
  • Managing customers through phone calls and messages.
  • Pitch ideas for improving customer care.
  • Develop a rapport with customers
  • Make recommendations to management to improve customer experience.


Requirements:

  • Culture fit
  • Social Media Savvy
  • Excellent oral communication skills
  • Excellent Organizational and interpersonal skills
  • Excellent Customer Service
  • Attention to detail.
  • Ability to multitask effectively
  • Problem-solving and attention to detail.
  • Team player.


Language: English (Required)



Location: Karu, Abuja.

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